Debit Cards

Here’s how our debit card fraud monitoring works:

• Our fraud monitoring tool will review your typical card usage to determine unusual account activity and evaluate your transactions.

• If any transaction is considered out of the ordinary or suspicious, an automated service will contact you via text or phone call to have you verify the transaction. Be sure to keep your contact information with Park Bank up to date.
• If you confirm the transaction as valid, you can run the transaction again and it will go through.
• If you confirm the transaction as unauthorized, your card will be blocked to prevent further fraud.

• If you are unable to respond, the automated service will leave a message. Your card may be temporarily blocked until you are able to return the call.
• Remember, Park Bank will never contact you and request any account information.
• If you ever are concerned about the validity of an automated call or text, or have concerns about transaction activity on your account, please contact Park Bank at 608.278.2801.